Refund policy

We offer a 7-day return period: you may request a return within 7 days of receiving your order.

For food hygiene and safety reasons, returned items must be unopened, in the same condition as when you received them and in their original packaging, together with the receipt or proof of purchase. Opened items cannot be returned unless the product itself is faulty (see "Damaged or faulty items" below).

To start a return, please email hello@myonoodle.com. Returns must be sent to: Rm 413, 4/F, International Plaza, Kowloon Bay, Hong Kong.

Once your return request is accepted, we will email you the return arrangements and how to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, please email hello@myonoodle.com or WhatsApp us at +852 6555 3750.

Damaged or faulty items

Please inspect your order as soon as you receive it. If an item is defective, damaged in transit, or you receive the wrong item, please contact us immediately so that we can follow up and put it right.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We will let you know once we have received and inspected your return, and whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 working days. Please note that your bank or card issuer may also take some time to process and post the refund.

If more than 15 working days have passed since your return was approved and you have not received your refund, please email hello@myonoodle.com.